Subject: Request to Remove Credit Card from Free Plan Account
Hello Auth0 Support Team,
We recently downgraded our Auth0 subscription from B2C Professional ($240/month) to the Free Plan ($0/month).
Our organization is IAClinical Team.
However, our previously registered credit card is still associated with the account, and the Payment & Billing section only allows us to update the card information, not remove it.
The account owner has explicitly requested the permanent removal of this payment method.
Could an Auth0 staff member please help us create a private support request to remove the credit card?
We would also appreciate confirmation that there are no pending charges or active paid subscriptions.
For security reasons, we prefer to provide payment details privately.
Thank you for your assistance.