Remember me for 30 days MFA is not appearing for the user

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1

Hi.
Our users report that they are prompted with MFA verification every day. And when investigating we’ve noticed that the “Remember me for 30 days” is not appearing.

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3

Hi,

You should check if there are any customizations on your MFA pages that might be causing the “Remember this device for 30 days” checkbox to go missing

Hope this helps!

4

Thank you for taking the time to reply.

To be honest, I am not really sure where to look for those customization options.
Could you perhaps point me in the right direction?

5

Hi @Hellenes

Welcome to the Auth0 Community!

Sorry for not responding to your questions earlier. I’ve checked your prod tenant, and it might be possible that your action overrides your MFA settings. Can you try to add it to allowRememberBrowser: true? You can read more about that here → MFA Once Per Session Action

Thanks
Dawid

6

Thanks @dawid.matuszczyk
This change made it visible again!