Previously working, now logins failing

Help
1

Hello,

I am seeing an issue where logins are failing on our Mobile Application, (accessed via mobile device).

Settings:
A custom Hosted Login Page is used, hosted by Auth0. OIDC is enabled.
Legacy Lock API - Disabled already (and working before today)

NO changes have been made to Tenant or Application settings for some time prior to this issue occurring.
NO changes have been made in the mobile app or API either.

The following error was received:
2018-07-12 23:50:22.153 UTC
“Password login via OIDC-conformant clients with externally-hosted login pages is unsupported. Alternatively, login could have been initiated from the wrong place (e.g., a bookmark).”

2018-07-12 23:49:17.256 UTC
Password login via OIDC-conformant clients with externally-hosted login pages is unsupported. Alternatively, login could have been initiated from the wrong place (e.g., a bookmark).
“log_id”: “90020180712234917257834919906604959615642582994693128194”

Of note here is that the error message suggests an issue with an EXTERNALLY hosted login page, which is not how the Application is set up (hosted page is Auth0 hosted).

Following on from this error, our users fail to login despite the log indicating ‘Success Login’ & ‘Success Exchange’. This is occurring across multiple devices and users.

Hopefully someone can assist!

2

Interestingly, the error log does not list the Application associated with it. Other applications (web portal) continue to allow users to log in successfully.

3

Hey there!

Sorry for such delay in response! We’re doing our best in providing the best developer support experience out there, but sometimes the number of incoming questions is just too big for our bandwidth. Sorry for such inconvenience!

Do you still require further assistance from us?