PingFederate "Invalid Thumbprint"

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1

I’m working on integrating a Laravel application with Auth0 SSO. When we attempt to log in, we are getting the following error description:

“Invalid thumbprint (configured: CBD3C6F2C1779C314430AF8CAB1436E61C01AF57. calculated: D318AFCF48BC5BC02B51C759C3D27F316B66B8EA)”

I have been looking around and can’t find any documentation surrounding these errors, can anyone help point me in the right direction?

3

Hi @stanley,

Welcome to the Auth0 Community Forum!

Have you tried this:

4

Hi @dan.woda,

The X509 Signing Certificate was provided a couple of days ago and has not changed since we configured it.

Do we need to provide them with a new metadata file if any changes are made to the connection within Auth0? I have changed some settings while troubleshooting but did not provide them with a new metadata file, not sure if that’s required or not.

Thanks,
Brad

5

Bumping this on Monday for visibility, thanks!

6

We have confirmed that the x509 signing certificate has not changed but are still experiencing this issue.

7

@stanley,

Looking at some previous support cases, it appears that this can be a result of pingfederate not having the correct certificate.

Have you tried downloading the cert and uploading it to pingfederate as shown here?

8

Yes we have confirmed we are using the correct certificate.

9

A few more questions:

  • Do you have multiple certs?
  • When was the last time you changed it?
  • Can you DM me your tenant name please?
10

This is the only cert. I am not the IdP so I’m not sure the last time they changed it, but it’s certainly live and working. I will DM you Tenant.

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