I can’t find the option Payment & Billing on auth0 website. On another moment this option was visible.
What happen?
Hi @diego.medeiros,
Welcome to the Auth0 Community!
If you are a tenant admin you should be able to see your billing information under tenant Settings - Payment & Billing. However if your subscription is part of a Team, you will have to be a Team Owner in order to access the subscription information, which can be done by accessing your Team, then Team Settings - Payment & Billing, as mentioned in this article - Changing the Teams Payment Method for a Self-Service Subscription Team as a Team Owner.
Please let me know if this helps and if your subscription was related to a Team.
Thank you!
Best regards,
Remus
Hi.. I’m admin in this account.
Please, help-me about this problem. It’s urgent..
This is my e-mail diego.medeiros@luminiitsolutions.com and auth0 account this tupperwarebrandsbrasil. Please check this! thanks!!
Hello @diego.medeiros,
I totally understand that this matter is urgent.
I have checked your account subscription details, so in order for me to provide you a little more insights into the matter, please send us a message to the the @support group regarding the above mentioned situation.
Thank you,
Remus
I can’t find the option Payment & Billing on auth0 website. On another moment this option was visible.
I’m admin user on this account.
Account name = tupperwarebrandsbrasil
Please, it’s urgent.. thanks!
Hi @diego.medeiros,
What I was suggesting was to send us a DM to the @support group so I can provide more specific information regarding your issue, since the Auth0 Community forum is a public platform, so we are unable to provide further details here.
I have also sent you a private DM explaining the situation, so you can also reply there if this better suits your case.
Thank you,
Remus