Payment & Billing Option

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1

I can’t find the option Payment & Billing on auth0 website. On another moment this option was visible.

What happen?

3

Hi @diego.medeiros,

Welcome to the Auth0 Community!

I understand that you are no longer able to find the Payment & Billing in your tenant.

Official Solution

If you are a tenant admin you should be able to see your billing information under tenant Settings - Payment & Billing. However if your subscription is part of a Team, you will have to be a Team Owner in order to access the subscription information, which can be done by accessing your Team, then Team Settings - Payment & Billing, as mentioned in this article - Changing the Teams Payment Method for a Self-Service Subscription Team as a Team Owner.

Please let me know if this helps and if your subscription was related to a Team.

Thank you!
Best regards,
Remus

4

Hi.. I’m admin in this account.

5

Please, help-me about this problem. It’s urgent..

6

This is my e-mail diego.medeiros@luminiitsolutions.com and auth0 account this tupperwarebrandsbrasil. Please check this! thanks!!

7

Hello @diego.medeiros,

Thank you for the additional details!

Recommended approach

We understand urgent nature of this matter for you and we have checked your account subscription details to verify. In order for us to provide you additional insight into the matter, please send us a message to our @support group regarding the above mentioned situation.

You can click on the “support” tag mentioned above and should have the option of sending a message to the group. The DM creates a private conversation where more sensitive details can safely be shared with us for troubleshooting.

Thank you,
Remus

8

@support

I can’t find the option Payment & Billing on auth0 website. On another moment this option was visible.

I’m admin user on this account.

Account name = tupperwarebrandsbrasil

Please, it’s urgent.. thanks!

9

Hi @diego.medeiros,

Thank you for reaching back!

Official recommendation

In order to further assist on this matter, please send us a DM to the @support group so we can provide more specific information regarding your issue. This is because the Auth0 Community forum is a public platform and the DM represents a private setting where we are unable to provide further details.

In order to help speedup the process, I have sent you a private DM explaining the situation. Please reply there to that thread so we can continue assisting, or let us know here in case you are facing any issues with finding the message.

Thank you,
Remus