Password change ticket does not send an email

[ache]

Hi all,

I am trying to create an invitation setup for users according to this guide: Send Email Invitations for Application Signup

I was able to setup everything and I am able to create a user and a password change ticket with the management API, but unfortunately the password change email will never be sent (verification emails are working, using AWS SES). I am receiving a working ticket url response from the /api/v2/tickets/password-change call. All logs are successful, no errors so far…

Using Universal Login to reset my password works as well without any issues…

Is there any additional setup required to allow Auth0 to send a password change email directly via management API in this case?

Thanks a lot,
Yannik

[ache]

I just realised that this endpoint is not here to automatically send emails according to this post.

Auth0 Management API password-change not sending email

This is expected behaviour for the ticket API. All that does is create the URL to reset the password, it doesn’t actually send an email. That’s super useful for cases where you might want to control sending emails yourself, or need such a ticket URL for a different use case. For your particular use case, I think you’re looking for the Change Password section of the Authorization API. Calling that API does send an email.

It is kinda confusing since the url Change Users' Passwords referenced in the docs of Auth0 Management API v2 says something like Regardless of how the password reset process was triggered, the user receives email containing a link to reset their password.

Anyway, I will send my email myself in that case, but it might help someone having the same “issue” that I had

[konrad.sopala]

Thanks for sharing that with the rest of the crew!