Last Updated: Jul 3, 2024
Overview
Distributing onboarding invitation e-mails via Auth0 Organizations fails to render correctly in Outlook for Windows. However, they do render correctly in Outlook Web Access.
Applies To
- Outlook
- E-mail Invitations
Cause
This can occur if the Outlook desktop client is not using the CSS properly.
Solution
It is recommended to customize the invitation email templates HTML using the tips mentioned in the blog and community thread in a development environment tenant, and testing with Outlook for Windows to see if it improves the rendering.