Multifactor doesn't work for Database but for Enterprise User

I activated google authentication mfa and it worked as expected for my enterprise users from azure microsoft. When i am logging in with a Database user, however, i get back the silent error of

WE’RE SORRY, SOMETHING WENT WRONG WHEN ATTEMPTING TO LOG IN.

The logs show:

{
“date”: “2018-08-10T13:35:56.421Z”,
“type”: “fcoa”,
“description”: “Multifactor authentication required”,
“connection_id”: “”,
“client_id”: “1Ab02qsUSxuFpnoUteQoKad8nwXYUoBj”,
“client_name”: “fra[…]om”,
“ip”: “2[…]2”,
“user_agent”: “Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/67.0.3396.99 Safari/537.36”,
“details”: {
“body”: {},
“qs”: {
“client_id”: “1Ab0[…]UoBj”,
“response_type”: “token”,
“redirect_uri”: “http://fr[…].localhost:4200/”,
“state”: “FvP[…]0v-7Q”,
“scope”: “openid profile”,
“realm”: “dev[…]aff”,
“login_ticket”: “-TBEy[…]p73v”,
“response_mode”: “web_message”,
“prompt”: “none”,
“auth0Client”: “ey[…]uMyJ9fQ==”
},
“connection”: “de[…]aff”,
“error”: {
“message”: “Multifactor authentication required”,
“oauthError”: “login_required”,
“type”: “oauth-authorization”
},
“session_connection”: “de[…]ff”
},
“hostname”: “a[…]com”,
“user_id”: “au[…]2fe”,
“user_name”: “rob[…]om”,
“audience”: “https://a[…]m/userinfo”,
“scope”: [
“openid”,
“profile”
],
“log_id”: “9002[…]6907234”
}

I found a similar issue here, but I redirect true did not work out. Same for the SSO = true parameter other topics requested.

Package Dependency: “auth0-lock”: “11.5.2”,

options = {
allowSignUp: false,
allowAutocomplete: false,
autoclose: true,
rememberLastLogin: false,
auth: {
redirect: true,
sso: true,
params: {
scope: this.bootstrap.auth0Scope,
}
}

Thanks!

Hey there @paul.frank, I apologize for the delay in response.

I understand this challenge was posted some time ago but I wanted to follow up and see if you were still battling this issue. Is it effecting one specific user or all database based users? How are you performing the MFA? Are you leveraging the MFA API to do so? If you are still battling this issue I would be happy to work with you on this front, thanks!

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.