Missing Tenant / Account

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I built an application for a client, handed over and they asked me to update it a year later.

It was on a paid plan to my knowledge. A year later I can still login to the app but when I login on Authh0 where I expect the tenant to be, its not there. I can see the Client Id, in the login URL but can’t find an associated account.

This client id - eZYoyVeaD3viEGyH1Qe50Qb1JKHXHG4v (there is one more) has to be linked to an account and I cannot find it. Could be hidden due to rolling back to a free plan?

I’m not getting anywhere with this and its also a wake up call dealing with support at Auth0. I’m happy to update payments etc. to fix this, I just have no idea where, I’ve tried all the known company infrastructure email accounts.

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Hi @divan.moller and welcome to the Auth0 Community!

Please send a DM to the Support group with your tenant name, and we should be able to recover it for you.

Thank you for your understanding!
Teodor.

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Thanks for the quick response, sending DM shortly.

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Hi @teodor.andrei,

I don’t know if anyone is available to please review my request I sent to Support?

Help recovering a tenant - Auth0 Community

I know its best effort but I have to answer to the board and provide an answer, right now the answer is redo the auth completely without Auth0 and onboard a new system.

I’m happy to upgrade and renew payment of the correct tenant but we don’t know which one it is.

Thanks in advance,

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