MFA Phone Custom Provider Cant save

Get Help
,
1

When configuring MFA for Phone Message i cant save that page with ‘Custom’ selected, it says ‘Create a Phone Message Action before selecting a custom delivery provider. Learn how.’. But i have created Phone Message Action, Save/Cancel buttons are grayed out. What is wrong here?

3

Hi @sjh1,

If you are using a custom provider, you need only configure an Action in the Send Phone Message Flow.

Related posts and documentation:

Best,

Mary Beth

4

Hi. As i said, i already have configured Action, but cant save MFA form when ‘Custom’ provider is selected. Is this some kind of bug in Auth0 form?

5

custom delivery provider form
custom delivery provider form1208×785 51.3 KB

send phone message action
send phone message action1241×356 16.5 KB

Here are images of what i have.

6

Hi @sjh1,

Thanks for your reply!

Can you confirm what plan you are on? Are you on an Enterprise plan?

Thanks,

Mary Beth