Message Localization

Help
,
1

We are implementing localziation on our products. There seems to be an issue with localizing some of the messages (emails and sms). For example the reset password mail. Even thought the localization is enabled and the login screens are working

Screenshot 2025-01-17 134256
Screenshot 2025-01-17 134256480×467 17.2 KB
. The locale then isn’t sent to the request for sending email. Because of this then we cannot use the locale in our template for the email, and we cant implement the localization. Is there something we can do so we have the value of the locale in all the email and sms templates. I have seen the suggestion to set the locale for each user in the user metadata, but this wont work for us.
Screenshot 2025-01-17 134829
Screenshot 2025-01-17 1348291546×657 39.7 KB

3

Hi @vlatko.tasevski

Welcome back to the Auth0 Community!

I am sorry about the issue that you are facing in implementing localization on your messages.

I can see that you have already mentioned assigning the locale to the user using user metadata.

Please review our documentation regarding using Liquid Syntax in Email Templates since that might be what you are looking for but you might encounter issues due to the size limit of the templates.

If you already have attempted using Liquid Syntax for the email/sms templates and that did not do the trick, unfortunately, the feature that you are looking for is not available at this time within Auth0. Feel free to submit a Feature Request. This is a direct line to our Product team and the best way to communicate this type of request. However, it appears that we have documented this feature request internally and our Engineering team has been notified of the request. We will announce/let you know once we have any additional news on this matter

If you have any additional questions regarding the matter, feel free to leave a reply on the post and let us know!

Kind Regards,
Nik