Lost access to paid account

Our sole admin has left and we can’t access her authentication to access the account

Hi @sarahford09

Welcome to the Auth0 Community!

I understand that you are not able to access your tenant as the only admin has left. Allow me to send you a DM ( Direct Message ) in order to gather some additional information that would help us understand the best course of action moving forward.

The DM creates a private conversation where more sensitive details can safely be shared with us for troubleshooting. You should have visibility over your DMs by clicking on your profile picture in the top-right of the screen → click on the envelope button.

Looking forward to your input!

Have a great one,
Gerald