Lost acces to onetime password and recoverycodes

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1

Hello!

After I left the company I was forced to give back my work phone that has onetime password and the recovery codes on it.

A few weeks ago I rejoined the company but I got a new phone and I have no longer acces to my onetime password app or the recovery codes.

I’m not able to login now. Is there anyway to reover my account or delete it so I can create a new on?

2

Hi @edwinboon

Welcome to the Auth0 Community!

Can you send to me via DM your Auth0 Account email address and the tenant name that you are trying to log in to? I will create a ticket for the MFA Reset for our Developer Support Team.

Thanks
Dawid

3

@dawid.matuszczyk I would love to but I can’t find any option to send a DM to you