How do I fix this? It has been at least 3 days, and my manager is getting the same error message as well.
Welcome to the Auth0 Community!
Can you be more specific to when and where you receive these errors within the Auth0 Dashboard in order to troubleshoot the matter?
Kind Regards,
Nik
Good morning, it takes my login, the “Ping” window comes up for a second but never sends it to my phone. Then the “Ping” disappears and this screen comes up. I would include a screenshot but it’s not letting me. I can send an email with the screenshots though.
Hi again, can you try sending a screenshot now?
You should be able to do so.
Kind Regards,
Nik
Can you please confirm that the error you are receiving is 503 or not when attempting to log into the application?
Kind Regards,
Nik
Hello, I’m not sure what error 503 is. Can you clarify what that means & I can confirm? Thank you.
This error should be visible inside the tenant’s logs after attempting a login as you have done above.
There is a known issue on which our engineers are working on within the US-5 region and it was also reported on our status page. If you are experiencing 503 errors, it could be tied to it.
Looking forward to your answer.
Kind Regards,
Nik
Are the tenant’s logs found in settings? Nothing else comes up after that last screenshot. Do I need to navigate somewhere else on that page to get there?
I am sorry for the delayed reply.
The tenant logs are found inside the Auth0 Dashboard under Monitoring → Logs.
Can you please clarify if you are having issues with one of your Auth0 hosted applications or are you trying to log into an Auth0 hosted application?
Kind Regards,
Nik