Login behaves in unexpected way when using browser incognito mode

Problem statement

We are using New Universal Login, together with a Chrome web browser. If we use incognito mode, the login flow proceeds in a very unpredictable fashion. For example, it may unexpectedly redirect the flow or suddenly auto-logout.

It works fine when using the normal browser window, so why does this happen in incognito mode?


This is how incognito mode in Chrome operates:

“In Incognito, none of your browsing history, cookies and site data, or information entered in forms are saved on your device. This means that your activity doesn’t appear in your Chrome browser history, so that people who also use your device won’t see your activity.”

The most likely explanation for the observed behaviour is that your particular login flow requires access to 3rd party cookies.


Go into the Chrome browser settings and select the option "Allow third-party cookies in incognito ".

  1. On your computer, open Chrome.
  2. At the top right, click More Settings.
  3. Under ‘Privacy and security’, click Cookies and other site data.
  4. Select an option: Allow all cookies. Block all cookies (not recommended). Block third-party cookies in Incognito. Block third-party cookies.

You may find that the option 'Block third-party cookies in Incognito ’ is the currently selected option. Select the option 'Allow all cookies’ and try the login flow again.

These instructions relate to the Chrome browser. If you are using a different web browser, such as Firefox incognito mode , MS Edge , or Apple Safari , then you should follow the guidance provided by the browser vendor.

If you need to create a support ticket, a video of the login flow in incognito mode would be very helpful. (Note that you only Trial customers and customers with a Paid subscription are permitted to create support ticket requests). If you are on a free tier feel free to send a private message to our @support group here in the forum.