Is it possible for a User to be enrolled in multiple authenticator Apps at the same time

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1

Is it possible for a User to be enrolled in multiple authenticator Apps at the same time? (such as Google Authenticator and Microsoft Authenticator) and if so would a user be able to manage this themselves?

I did see this Knowledge Article: [Preformatted text](https://community.auth0.com/t/enrolling-multiple-factors-authentication-methods-or-changing-a-users-mfa/107232)

however it is unclear if this is just for changing authenticators (done via an API), or having multiple authenticators active at the same time.

The overall problem we are trying to solve is if we have the ability to allow users to switch authenticators apps without contacting our in house support. This is specific to OTP as well.

Thanks!

3

Hi @GeorgeP,

Welcome to the Auth0 Community !

Even though there is no pre-built way of achieving this in Auth0, users should be able to enable 2 authenticator apps at the same time by scanning the QR code given at the time of enrollment in both authenticator apps. They must ensure though that the QR code is scanned before finishing the enrollment process, since it is shown only once. Otherwise a MFA reset would be requested, which would require the user to ask for support.

I hope this helps your use case.
Thanks,
Remus