I cant access auth0 dashboard

I cant access auth0 dashboard. I am using there was a suggestion to reset my mfa on auth0, I am using this email address sellochrismodise@gmail.com. When i enter authenticator key I get this error.

Hi @sellochrismodise

Welcome to the Auth0 Community!

Please send your account email address and tenant name to the @support group. We’ll create a ticket for the Developer Support Team to reset MFA.

Thanks
Dawid

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