I am unable to login

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I’m unable to sign in to my account the 2fa from authy keeps saying invaild code

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Hi, @1minutepay, and welcome to the Auth0 Community!

The most common cause for getting an invalid code error on 2fa apps, such as authy is system time being out of sync. The codes generated by Authy are time-sensitive. If your phone’s clock is even slightly off, the codes will be incorrect.

On Android:

  1. Open the Authy app.
  2. Tap the three dots in the top-right corner to open the menu.
  3. Select Settings.
  4. Go to the Accounts tab.
  5. Tap Time correction for codes.
  6. Tap Sync now.

This will resynchronize your app’s internal clock, which should resolve the issue.

On iOS (iPhone/iPad):

The Authy app on iOS automatically syncs with your device’s time, so you need to check your main device settings.

  1. Open the Settings app.
  2. Go to General > Date & Time.
  3. Make sure that Set Automatically is turned on. If it’s already on, toggle it off and then back on again to force a sync.

Please let me know if this has worked for you!

Sincerely,
Teodor.

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