How to Reset an Account After "Your account has been blocked after multiple consecutive login attempts"

Help
,
1

I have been blocked out of my Auth0 account after entering the wrong password.
How do I (or a colleague), unblock this account.
Can I follow the procedure at Blocked accounts and MFA resets. I am unsure how to send a private message.
Many thanks

3

Hi @goldsworth.systems ,

Welcome to the Auth0 Community!

Yes, please follow the steps in that article. And to send a private message, please go to your Auth0 Community profile → activity → Messages → New Message → select “Support Auth0 Support” in the Add users and groups.

Thanks!

4

Thanks for your quick reply.
How do I get to the “Auth0 Community Profile”?

5

Please click on your profile photo on the top right corner of the community site, click on “Preference” which is the person, then you can see the activity → Messages …

6

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