Hey, I’m trying to remove authenticators from my customers, but once they enroll using email, I’m not able to remove.
The API returns 204 but the enrollment is not deleted.
Also I tried using the Admin Dashboard, but the reset button doesn’t do anything.
Is there any way to remove this kind of enrollments?
Thank you
I am also facing same issue, did you manage to find any solution/workaround for it?
Thanks
Also having the same issue. It seems that once a user verifies their email address through Auth0, an email MFA method gets automatically registered to the user’s account, and it cannot be removed via the API or the “Reset MFA” link for the user on the Auth0 Dashboard, despite both of these returning success codes.
However, if a user doesn’t verify their email address, they can enable and disable the email MFA method with no problems. This feels confusing. If a user doesn’t want their email to be used as an MFA method, they should be able to turn that off on their account and rely on another method instead.
Is there a way to remove the email MFA method for a user who has verified their email address?