I would like to understand how to redirect a user that is blocked to a custom page on our website. That way we don’t see the error message. Can you provide guidance on how to accomplish this?
Would this be a job for a rule or an action?
I’m using the standard login feature of Auth0. I’m not using social logins.
I’m using NodeJS on the backend.
I’m using the Auth0 managed login screen.
Instead of seeing the error below, I’d like to load a user friendly web page page to tell the user the account is blocked.
I understand that you want to redirect blocked users to a custom page. Unfortunately, we don’t have an out-of-box feature to support redirecting blocked users to a custom page.
As an alternative, since your tenant has the New Universal Login set up, you can customize the text of the blocked user page. Ref: Customize New Universal Login Text Prompts.
If this is what you want to proceed with, could you send me a screenshot of the error page so I can check where is the below error located on the Login page?
Here’s what I see when I attempt to login as a blocked user. This is an example response from a NodeJS application that uses expressjs and express-openid-connect.
BadRequestError: unauthorized (user is blocked)
at /Users/me/Development/client-app/node_modules/express-openid-connect/middleware/auth.js:121:19
at processTicksAndRejections (internal/process/task_queues.js:95:5)
Thank you for the updates. I see that the error is being returned to your applications callback endpoint.
So to configure a custom page to handle this error, in your application, you need to create a check at your POST /callback route that looks for an error being returned. Then you can handle the error by redirecting to a static error page.
I’m not an expert on Express. This may be a good place to start:
