I had setupped the MFA authentication for my profile on Auth0 dashboard but I broke my device.
I have the recovery code, so I was able to login back, but I’m not able to remove the old device, because after all the ‘remove’ process is finished, it says to me ‘invalid bearer token’ in the end.
Hi @lucax88x you need to file a ticket sending us the email which needs the MFA reseted and someone within the Auth0 team (most probably me) will do that for you. Hope that helps.
I’m having the same issue, I wasn’t able to remove the MFA before resetting phone and now I can only log in by using the recovery code each time. I’m on a free subscription also. What to do?
For the time being we will receive requests via this thread and they will follow a validation process to verify the request and the identity of the requester. In the mid/long-term we will provide a more suitable way to perform these requests.
I have to same problem with my other account. I changed devices but I didn’t transfer my MFA settings. Best of all, I can’t seem to find my Auth0 recovery code.
I have this problem as well. I used the Guardian-app on my old phone, and now I can log in with the recovery code, but it seems that I can´t change my enrolled device.