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Hooks not firing, cannot edit hooks

We’ve got two Auth0 instances, both set up identical (as far as I know) and I think set up at the same time

In one of them, the hooks (a pre registration hook) is not firing. Nor can I edit the hooks using the UI - I get

Oh snap! Error loading templates.

In the other instance the hooks are firing and I can edit them using the UI.

Is there anything I can do to reset the hooks, or get them working again?

Hey there @danf!

Sorry for the inconvenience. Don’t know why it behaves that way but if you can send me your tenant name and tenant admin email address over private message I will investigate it!

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The team responsible for that part of the stack is currently processing the case. Once we have it resolved we’ll post the solution here!

@danf will you be able to also provide us with the screenshot of your screen when the error occurs? Thank you!

Screenshot sent via private message

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Hey there,

Sorry for such a long waiting time but it seems like the team is still processing the request. I just repinged them.

Terribly sorry that it took so long but the person who started investigating it was on vacation on just came back. I’ll send you a private message with further info regarding that case.

Hey there!

Have you had a chance to see my last private message?