Heroku Detachment

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Hello! I’ve had an auth0 application attached to a Heroku webapp for quite a few years now (lingering-rain-3838). I finally made the switch to hosting the webapp on my own local mini PC and can use the same auth0 application the same way, but I’d like to detach it from Heroku completely.

In Tenant Settings, under Subscription, it says: “Your Auth0 subscription is managed by an external provider. In order to avoid double charges, remember to switch to a free plan from your provider before purchasing any new plan here.”

Lily Wisecarver, a Senior Product Advocate, instructed me to go to https://manage.auth0.com and click Forgot password with the email originally used on Heroku. I don’t receive a reset email though. Lily mentioned that if the tenant doesn’t surface, to ask to detach the tenant from the Heroku add-on, and that once detached, it behaves as a normal standalone Auth0 tenant.

Could you please help with this?

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Hi @fiveighteen

Welcome to the Auth0 Community!

I understand that you are looking to detach your Auth0 tenant from the Heroku Add-on and did not receive the password reset email.

There can be multiple possible causes for not receiving the password reset email, amongst which:

  • Email could be received in a different email folder, such as Spam. Please check all of them in case it ended up in there;
  • You email provider could be blocking the email, or it gets filtered in some way. We suggest checking with your provider ( if possible ) and request to release any Auth0-related email to your inbox;
  • Attempt to generate and send the ticket programatically, via the POST /api/v2/tickets/password-change endpoint.

We can also warmly recommend reading through our Password Reset Emails Not Received Knowledge Article for additional steps on this matter.

Further troubleshooting regarding your specific Heroku integration should be carried via a Support case. If you do not have access to submit a Support case via our Support Portal → Tickets. If this is not an option, please send a DM ( Direct Message ) to our @support group, forwarding all the information provided and confirming the email address of your Auth0 account and the name of the tenant where you are encountering this issue. You can click on " support" mentioned above and should have the option of sending a message to the group. The DM creates a private conversation where more sensitive details can safely be shared with us for troubleshooting. We will be able to submit the case on your behalf.

Hope this helped, have a great one!
Gerald