Fixing Issues Caused By Toggling Import Mode in Custom DB

Knowledge Articles
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Overview

Enabling or disabling Import Mode on an active connection introduces discrepancies in user data and affects the behavior of user actions (authentication, creation, deletion, etc.).

Applies To

  • Custom Database
  • Import Mode

Cause

Solution

If a connection ends up in a state where it contains imported and external users, the solution is to:

  1. Determine which configuration is desired.

    • There are 2 configurations for custom database connections:

      1. External user store: Users are stored in an external database and accessed via Database Action Scripts.
      2. External to Auth0 user store: Users are stored in an external database and then migrated to the Auth0 user store via Automatic Migration.

  2. Remove the users who were created using the other configuration:

    1. External user store

      • Users who were created when Import Mode was disabled exist only in the Auth0 user store.
      • Delete the user within the Dashboard or via the Delete a User endpoint.

    2. External to Auth0 user store

      • Users who were created when Import Mode was enabled exist in the Auth0 user store and the internal Auth0 database.

      • Delete them from both locations:

        1. From the Auth0 user store within the Dashboard or via the Delete a User endpoint.
        2. From the internal Auth0 database via the Delete a Connection User endpoint.