The in house Segment connector currently only works with the US Segment API URLs. There is no error reported from Auth0 but no data is received in Segment.
Company
Underwriteme Ltd
Description
We are trying to integrate Segment into Auth0 log streaming using the official ‘Segment’ connector.
The write key is configured correctly and the Stream Status is reporting as ‘green’ but we are not seeing any events in Segment.
Our Segment instance is in the EU.
https://segment.com/docs/connections/sources/catalog/libraries/server/http-api/
Segment states that EU instances should use a specific URL:
"HTTP API sources in EU workspaces should use the events.eu1.segmentapis.com endpoint
If you are located in the EU and use the https://api.segment.io/v1/ endpoint, you might not see any errors, but your events will not appear in the Segment app. For more information about regional support, see the Source Regional support documentation."
Please make the URL for the in house segment connector configurable to use the EU Segment URL.
Note that it is currently impossible to use the custom ‘Web Hook’ stream functionality to integrate directly with Segment due to the limited options for the output data format.
See Segment Streaming Integration
Use-Case
When a user auths directly with the Auth0 API using Passwordless login.
Create a Segment tracking event in the EU instance of Segment directly from the Auth0 stream connector.