Feature not enabled in management api - despite Entreprise Plan

Get Help
,
1

I am currently trying to test the following endpoint: api/v2/users/{user_id}/refresh-tokens

I keep getting this response, despite us having an Enterprise plan:
{
“statusCode”: 403,
“error”: “Forbidden”,
“message”: “Subscription missing entitlement”,
“errorCode”: “feature_not_enabled”
}

What seems to be the problem? We assume that us being in the “startup agreement” might not give us full access to the enterprise plan - despite it saying so on our dashboard.

3

Hi @karimbenhallam21,

Welcome to the Auth0 Community!

Given your above mention about being on a “startup agreement” and after my checks as well, it seems like you are currently on the startup plan, which does not provide access to this feature.

The Auth0 Management API session management endpoints, such as refresh token endpoints are available to customers on Enterprise plans. See Pricing.

In order to get access to this endpoint you can update your current plan by contacting Auth0 sales, or by emailing ‘startups@auth0.com’.

Thanks,
Remus