Hi Auth0 Community,
Recently we are facing a new issue in our reset password scenario. If we do reset password for an existing user with mobile number everything works normal. But if we do a reset password with user not present in auth0 but in custom database. We are getting this error. Where as if we try reset password with email irrespective of user present in auth0 or custom database, it works fine. Only issue with mobile number. We use twilio as phone provider.
“Failure fetching template data for tenant”. I also verified that all the templates are enabled. This is happening for last few days so not sure is there any new changes needs to be adapted?
Can you please help me here?
Thank you!