Failing to update the user's email in a custom database

We have a user in our custom database that we need to update the email for. When we try to update via our tool that interfaces with Auth0, we are getting an error saying that the email already exists, but I am not able to find that active email in our user list.

For a custom DB connection, once your app tries to change an existing user’s email, the Get User script will be executed to see if the new email already exists on the external DB. If this email exists on the external DB, you will need to delete that user from the external DB first.

Navigate to Get User script on your custom DB connection and test if the email exists with the TRY button. You may also want to enable the realtime webtask log extension to see if there are any useful logs thrown from the Get User script at that time.

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