"External interaction required" error appears during silent authentication

Problem statement

During silent authentication, we received the “External interaction required” error.


“External interaction required” usually happens during silent auth when a rule tries to issue a redirect.

You can either avoid redirecting during silent auth or issue the redirect and handle the error response in the client.

When the client application receives the “External interaction required” error response, in most cases, you should send the user to the login page. Upon authenticating, the redirect can be issued from the rule, and they should be able to complete it successfully.