Errors upon clicking magic link

[visakh.12v]

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Hi, I am trying to gather the scenarios when a user clicks on a magic link for password reset: the happy path is that it will take the user to the PW reset page. Then there is link expired? What other error scenarios could happen? Also can we configure these to have a back to sign in button?

[dawid.matuszczyk]

Hi @visakh.12v

Welcome to the Auth0 Community!

Thank you for posting your question regarding the password reset flow with a magic link. If the magic link expires, there’s no option to have a Back to Application button on the expired email, as this is expected behavior.

When a new ticket is created, all older tickets of the same type (password reset in this case) are deleted for a specific user. There is no information about the tenant/connection for the old ticket. Tickets are also deleted when they expire. The button cannot be rendered since the tenant information is not available. (particularly the default login route).

Please note that another cause of the same issue is not setting the Default Login routes .

The `Back to App` Button missing on the /u/reset-password `Link expired` Page

Overview This article is for customers who want a Back to Application button on expired emails. This kind of button does not appear on the /u/reset-password if the link is expired. Solution This is expected behavior. When a new ticket is created, all older tickets of the same type (password reset in this case) are deleted for a specific user. There is no information about the tenant/connection for the old ticket. Tickets are also deleted when they expire. The button cannot be rendered since the…

Thanks
Dawid

[visakh.12v]

Can we trigger resend email from the expired link page?