Error when trying to add a user

Help
1

Hi,

I’m trying to add a user and I’m getting the same error via the management API and the console in the usual users/create user :
{
“statusCode”: 400,
“error”: “Bad Request”,
“message”: “Sandbox Error: Extensibility error”
}

I’m on the free plan, I’ve only got a handful of users. Any help would be much appreciated!

Adrian

2

Hi @adrian ,

An extensibility error is usually an error from the rules, custom database scripts or hooks. Since you are getting this when creating an user, you can check if you have a pre/post user registration hook that is throwing the error.

3 Likes
3

Thanks for helping on this one Ricardo!

4

Thanks @ricardo.batista there was a lurking pre-user-registration Hook which was failing! Wait till I find out who wrote it…oh it was me :roll_eyes:

1 Like
5

We’ve all been there!