Error "MFA customized via PostLogin action but feature is not enabled" when Using a Post-Login Action

Overview

When using a post-login action to trigger MFA, the following error is shown:

MFA customized via PostLogin action but feature is not enabled.

Applies To

  • Multifactor Authentication
  • Factors
  • Actions

Cause

The toggle Customize MFA factors using actions must be enabled.

Solution

Steps:

  1. Navigate to Dashboard > Security >Multi-factor Auth;
  2. Look for the Additional Settings;
  3. Toggle on Customize MFA Factors using Actions.