Users are occasionally unable to log in. AD/LDAP Connector logs showing: “Error fetching groups in enrichProfile Specified timeout of 20000 ms was reached”
The AD/LDAP Connector is timing out while fetching groups from the AD/LDAP Server.
Increase the timeout to more than 20 in the config.json file for the GROUPS_TIMEOUT_SECONDS parameter.
For example, change or add this line to the config.json file:
If you do not need to retrieve groups from the AD/LDAP Server, it is best to turn off groups fetching by using the GROUPS parameter in the config.json file, for example: