We are having trouble with email verification. Upon new user creation, the user receives the verification email. When the user clicks on the button to verify their email, it opens up a new browser window which shows them the error dialog saying their email address could not be verified.
However, in the auth0 dashboard I can see that the verification is successful and the
email_verified flag is set to true.
Also in the auth0 logs I’m seeing a “Failed Verification Email” event with the description below:
invalid result url: ?supportSignUp=true&supportForgotPassword=true&email=<<email-redacted>>&message=Your%20email%20was%20verified.%20You%20can%20continue%20using%20the%20application.&success=true&code=success
I found these two earlier issues:
We use SendGrid, and I did turn off click tracking to test if that makes a difference - it does not.
My question is - since the verification is successful (as seen from the auth0 dashboard), it appears that somehow the link is being hit twice and the second hit is throwing the error - why does auth0 show the error dialog on the second hit? It should just redirect the user to the redirect url since the email is already verified.
Please let me know if I can provide any additional info to help.
Appreciate the help.