Email Branding is Not Working

Knowledge Articles
1

Problem statement

Even though the email provider has been configured and the test button on this page works, the TRY button on the email templates isn’t working. What could be the issue?

Solution

Please ensure the following conditions are met.

  • The email template is enabled.

  • Some email providers may not allow sending with any email. Try setting the same email address used in the Email provider section.

Screenshot 2023-11-15 at 15.47.46

  • Test with an existing user in the tenant on the selected connection.

Screenshot 2023-11-15 at 15.47.30