Duplicated profile with same login address

Hi

Currently I am having two profile on auth0 with same login address, using Single Sign On and password login. I want to merge two profile into one profile, and the one using password login serve the real business need and turn the login method to using SSO.

Can somebody from auth0 help me on this? I can’t find delete account button in the SSO’s profile, and when I click the dashboard from the login’s profile, it redirect me to SSO’s profile dashboard. It’s quite annoying and can’t perform what I need to do.

Thanks

Hi @suntao

Welcome to the Auth0 Community!

In terms of account linking, we have a separate docs section about this feature User Account Linking

If that’s only a one-time need, you can use Management API for that case which will allow you to quickly link two profiles. Link User Accounts

If you found this post helpful or interesting, please give it a like :+1: . Your interaction makes a difference. Have a wonderful day! :sun_with_face:

Dawid


:video_camera: Prefer how-to videos instead of written docs? We’ve got you covered! Check out our OktaDev YouTube channel for those helpful resources!

Thank you Dawid

I am not a technical person to read the API. Indeed, I want to delete the account that’s currently using SSO to sign on, and allow the account using password login to use SSO.

Do you have any alternative for doing this?

Hi @suntao

If you only want to delete one of the user’s profiles, it can be done from User Management → Users, search for a user by email address, and Delete the profile by clicking on the three dots to the right → Delete. That will only delete a user profile, so when he signs in again with SSO it will create a new profile for him.

In my opinion, you are looking for an account linking between these two accounts, which will bind them together and let them link to the same profile with two methods. If you are a non-technical person, we can move the discussion into dms so I can help you achieve it with postman auth0 collections.

If you found this post helpful or interesting, please give it a like :+1: . Your interaction makes a difference. Have a wonderful day! :sun_with_face:

Dawid


:video_camera: Prefer how-to videos instead of written docs? We’ve got you covered! Check out our OktaDev YouTube channel for those helpful resources!

1 Like

Hi Dawid

Yes, please. If this could help from your side I am very appreciated. What things require from me for initiating the things you need?

Thanks in advance!

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