Delete or decommission a Startup plan

Problem Statement

We would like to delete or decommission our startup plan, however, we are unable to do so. Could you please assist?


  • Is a Startup customer
  • Unable to delete by themselves since not a Self-Service customer
  • Do not have a Technical Account Manager (TAM)
  • You see that you have an Enterprise Agreement when going to the “subscription” tab to downgrade your plan


Contact the Auth0 Startups directly via


The recommended solution is to follow the steps below:

  1. Reach out to regarding your situation
  2. After the team decommission your plan, (if applicable) Follow the instructions to delete your tenants: Delete or Reset Tenants