Custom partial is not displayed

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1

I need to customize Sign Up page by adding new fields. For this I configured partials for a signup prompt via API request to PUT /api/v2/prompts/signup/partials with body:
{
“signup”: {
“form-content-start”: “<div class="ulp-field"><label for="first-name">First Name<input type="text" name="ulp-first-name" id="first-name">”
}
}

Response status was 200 OK and also endpoint GET /api/v2/prompts/signup/partials returns my partial. But when I go to Sign Up page, my new field is not displayed there.

All Prerequisites are completed:

  • Universal Login is used
  • custom domain is configured
  • template for New Universal Login is added
  • option ‘Customize Login Page’ is disabled
  • I use /authorize endpoint to open Sign Up page (NOT database ‘Try’ button)

Why my new field is not displayed on Sign Up page?

P.S. I cannot use Forms as I need custom fields to be set right during registration (not afterwards)

3

Hi @lyic,

In your provided JSON body, the HTML snippet is missing closing tags:

<div class="ulp-field">
    <label for="first-name"> First Name
    <input type="text" name="ulp-first-name" id="first-name">

It should be

<div class="ulp-field">
    <label for="first-name"> First Name </label>
    <input type="text" name="ulp-first-name" id="first-name">
</div>

You can check some examples of partials on the official docs:

If you have any further questions, please don’t hesitate to reach out.

Have a good one,
Vlad

4

Hello, thank you for the quick reply!

Seems I just pasted body here incorrectly.
Response that is returned by GET /api/v2/prompts/signup/partials contains a valid JSON with valid HTML. So it’s not the issue

6

Hi again @lyic,

In the documentation, it says that one of the other criterias for prompts to work is to have a custom page template set up as well.

Check if you have one set up by calling the Get template for New Universal Login Experience endpoint.

If it returns a 404 error saying “Template doesn’t exist.”, then you’ll need to set one up.

Call the Set template for New Universal Login Experience endpoint with the following body:

{
  "template": "<!DOCTYPE html><head>{%- auth0:head -%}</head><body class=\"_widget-auto-layout\">{%- auth0:widget -%}</body></html>"
}

This is the default unmodified Universal Login template.

Let us know if this fixes the issue.

Have a good one,
Vlad

7

Hello @vlad.murarasu ,

I already had Universal Login template set. But I anyway tried to delete it and set again with the body you provided. Unfortunately, it didn’t help.

I also tried to simplify the partial itself by setting it as:
{
“signup”: {
“form-content-start”: "<p>Test text</p>"
}
}
But the partial is still not displayed on sign up page

8

Hi again @vlad.murarasu ,

Finally I found the issue. Authorization flow was initiated using the tenant’s canonical domain instead of the configured custom domain.

For me it was unclear from the docs that I need to change url to custom domain to have customizations applied. Better to explicitly mention it there.

Thank you anyway for the help!

9

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