Custom email templates available only to 1 out of 2 applications within the same tenant

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1

Hello!!!

I have a Tenant that has two applications in it. I’ve uploaded a custom email template for reseting the password. The thing is that only 1 application of the 2 when uses the custom email template.
Is that expected? I thought the email temlpates are same for all the applicaions within a Tenant.

Thanks

3

Hi @stef.malliaros

Welcome to the Auth0 Community!

Thank you for posting your question. As per this Knowledge Solution, you can’t have a distinct email template per application within a tenant. The only option is if your email template is customized with liquid syntax to match the application or organization name. Can you share more details regarding the email the user receives and what the template looks like for both applications?

Thanks
Dawid

4

Thanks a lot for the reply Dawid. Apologies as It seems i wan’t clear. I want the same email template to be used for both of the applications. However it seems to be used only by 1.

5

Hi @stef.malliaros,

Thanks for the clarification. Can you share with me (via DM) the tenant name that this issue touches and the email that your users receive for both applications?

Thanks
Dawid