Hi @ray4
Thank you for reaching out to us regarding this issue!
We appreciate the details that you provided, according to our Troubleshoot Custom Domains documentation, it is possible to take up to 48 hours for the DNS to be verified and Auth0 does not have control over such unexpected delays.
As there could be different causes for this issue, please allow me to share some documentations and articles that go over this:
- Custom Domain Fails to Validate;
- Cannot Verify a Custom Domain even when Setting the Correct CNAME;
- Configure Custom Domains with Auth0-Managed Certificates;
- Troubleshoot Custom Domains;
- Troubleshooting Tips to Get a New Custom Domain Up and Running;
- Custom Domain pending verification - #6 by dionny
While we understand how such a long time can cause frustration, it is important to double-check the configuration according to our documentations and treat this process with patience as much as possible, in case that everything has been correctly set up, but the system itself is creating the experienced delay.
Looking forward to your input, if you were able to get the Custom Domain verified, if any of the mentioned articles have solved the issue or if this was just a matter of waiting for the process to complete on it’s own.
Have a great one!
Gerald