Custom domain in email not working

Knowledge Articles
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Problem statement

This article explains why the custom domain was still being used in email links(e.g. verification emails), although the tenant had lost the ability to use the custom domains.

The following symptoms may be noted:

  • Receiving 403 responses
  • Unable to make web or API calls

Cause

Solution

Since this toggle cannot be switched on/off because of the lack of a custom domain, tenant settings will need to be patched.
Use the Management API endpoint to update the tenant settings with the following body:

{
  "flags": {
    "enable_custom_domain_in_emails": false
  }
}