Custom database connection not working

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1

Hi Team,

We are experiencing a weird behavior when migrate the users with custom database. We have created the Staging db connection, that connects to our postgresql database url.

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When we selected Try for Login and Get User script, they are both working

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However, when we select Try Connection and enter the exact same email/password, it pops out the Wrong email and password error.

To add to this, we have 2 Database connection, one for production and one for staging that only differs in database_url configuration. The one on production worked fine. Will it affect staging connection?

Any idea why this happened?

2

It’s confusing, we have setup a new user to test and it worked for that new user, but still failing for that previous user. We didn’t change anything to the code.

3

Do you have any information in the tenant logs?

John