Good day. In our testing we’ve found an interesting case where a user can be blocked for having too many incorrect logins, even if it’s not their fault, it’s just that there was a connection error between Auth0 and our custom Auth Provider. I can see in the documentation that return callback(new …

Hi @simon.pain Welcome to the Auth0 Community! I’ll report this behaviour to our Engineering team. I will update you as soon as I have more details from them! Thank you for being a part of our community! :handshake: Dawid

Custom Database Connection Errors causing Blocked Users

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system Closed May 14, 2025, 9:07pm 4

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Custom Database Connection Errors causing Blocked Users

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