We have a lot of sign-in issues with the new universal login because of email field not being trimmed.
Please let me know how it can be fixed
I mean that trailing space are not remove.
I also noticed that it’s not lowercased as well.
I’ve made further tests and this happen only for the sign in form, the sign up form trim and lowercase
I don’t see what I can share other than log and my universal login configuration
Affecting us as well. Some our customers cannot login as they do not realise when there is a space in the user name entry.
Hey Folks!
I do understand that. Sorry for the experience! I already reported it to Universal Login product manager. I will get back to you with any news once I have them. Thank you!
1 Like
Update
I was just told by the Universal Login product manager that it will be fixed soon.
1 Like
Hey there!
The internal support ticket for our engineering team was created last week as I let you know. It’s not up to me but to the engineering team when they start working on it. I will let you know once I know something
I’m sorry to come back again @konrad.sopala but we really need this bug to be solved right now as we have a lot of login issues and our support team is overwhelm
As a dev I know this is a super easy one and should not take more than couple of hours to be fixed
Please make sure this bug got a critical/urgent tag and is not in your backlog
Hey there @jordane!
I’m not the decision maker here. I can only advocate for that as I don’t know the priorities of the team that is responsible for that. They may have other critical bugs on the radar. I’m adding @andres.aguiar to the conversation as he’s the product manager of that team.
Hi @jordane
We are working on the fix right now, we expect it to be deployed to all environments early next week.
We sincerely apologize for the inconvenience.
Regards,
Andres
1 Like
1 Like