When creating a user in upper case the auth0 user is created with a lowercase email. There have been many discussions on this topic by the looks of it but when going to raise a change password ticket with the uppercase email via the API a 404 is returned. If emails are going to be lowercased the experience should be consistent with the APIs
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Good afternoon,
Thanks for providing this feedback! I will submit it to you product team directly as a feature enhancement.
We appreciate your feedback and thanks for being an Auth0 customer! 
@karen1
Any updates on this issue?
We are still experiencing the issue 2 years after this ticket was created.
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I’m also facing this issue. It’s easy enough to solve on our side, though I feel that emails should be handled consistently across all management APIs.