Change Password succeeds but sends failed message

Upon clicking “Reset Password”, the email is successfully sent and the URL is correctly set to our custom domain.

After entering a new password, attempting to login with that new password will succeed but the message received by the user is: “There was an error processing the password reset”

Extra info:

  • We are using the template Mongo DB password change script
  • The context information for the “failed” password change is attached below
  "date": "2018-07-25T18:34:37.399Z",
  "type": "fcp",
  "description": "The operation cannot be completed. Please try again.",
  "connection": "compose-mongo",
  "client_name": "PalleTech Live Dashboard",
  "details": {
    "title": "Change Password",
    "email": "",
    "body": {
      "newPassword": "*****",
      "confirmNewPassword": "*****",
      "_csrf": "***",
      "ticket": "***"
    "query": {
      "email": "",
      "username": null,
      "newPassword": null,
      "tenant": "***",
      "client_id": "my client id",
      "connection": "compose-mongo",
      "resultUrl": ""
  "user_id": "",
  "user_name": "***",
  "strategy": "auth0",
  "strategy_type": "database",
  "log_id": "***"

Managed to resolve this issue - will explain here in case anyone else has this same problem:

The issue lies with the MongoDB Auth0-supplied template for custom database connections. The default callback checks that count > 0 but count in the callback is not actually a count… (at least not in the version of Mongo we are running)

The solution was to check that count.result.n > 0 which evaluates to true when a password has been successfully modified.


Thanks a lot for sharing that knowledge here!

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