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Hey,
some of our users are experiencing that the change password email is received without any links. When I try doing the same, both with work email and private email, it works fine and links are included.
Has anyone experienced this before? Could it be some settings on the receiving parts email account?
Thanks in advance!
Welcome to the Auth0 Community!
Can you verify with your customers who don’t receive the link to change the password if they don’t have some form of corporate spam filters or malicious link removers in their inboxes that could strip the email out of the change password link?
Thanks
Dawid
Hey, thanks for the reply!
After some trouble shooting, turns out the the users were using “old” outlook and the html content couldn’t be viewed in that old version.
Is there a simple way to make sure that both users of old and new outlook get the html content?
//Sandra
Thanks for the quick reply; unfortunately, that’s an issue on the Outlook side, so we are unable to change how the HTML content is presented in this inbox (you can verify what can be sent to via email here → Can I email… Search). Another way of providing the link to the user would be to use the 3rd party email template provider and use the custom email provider feature → https://auth0.com/docs/customize/email/configure-a-custom-email-provider with their API to populate the template with the change password link generated by Management API → https://auth0.com/docs/api/management/v2/tickets/post-password-change.
The last option I can think of is to edit the change password template to send the link without an HTML <a> tag, but this can lead to a poor customer experience for the users who can see the HTML content.
Thanks, and I hope that this helps you!
Dawid
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