Can't enrol Multi-Factor Authentication in Auth0 Console

I want to add Google OTP as a factor to my Auth0 account.

I previously used SMS but I wanted to switch, so I removed it.

Now my only option is the recovery code…

I can’t add another because the only button on my profile says “Finish Enrolling Device”. If I press that, I have to enter my recovery code, copy the new one, and it dumps me back on my profile page in the same state.

How do I reset it?

Hey there!

Just follow the procedure described here:

Thanks Konrad. Will do.

Perfect! We’ll sort it out!

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