As title mentions i cannot login to manage auth0 com with admin rights, I kinda get into a log in loop.
Pls help.
Welcome to the Auth0 Community!
I do suggest that you attempt to access to /logout endpoint of the tenant and then try to log in once again. You can do this by going to https://[tenant-name].[locality].auth0.com/logout → as an example, if the tenant would be in the US zone and named test, the URL would translate to https://test.us.auth0.com/logout
In addition, this could be a caching issue and I suggest clearing the cache data just in case it might be affecting the authentication process. Leaving instructions as they might be useful:
- Google Chrome : Clear cache & cookies - Computer - Google Account Help
- Safari : Clear cookies in Safari on Mac - Apple Support (SA)
- Firefox : How to clear the Firefox cache | Firefox Help.
Looking at our Status page, there does not seem to currently be any service disruption or outage, so hopefully this is not a wide-spread occurrence.
Let me know if this helped you regain access!
Have a great one!
Gerald
Hi thanks for the answer the logout worked atleast i got an OK response.
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If i try to login
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next page is to add the credentials:
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after that
it returns to the initial login page, like a endless loop.
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We aswell tried different pc’s where they normally can log in to their account but with my account not.
Is it possible to create a ticket that some can take better look at it?
Thank you for the information!
I would advise in this case to have another of the tenant Admins check the MFA/authentication policies in case there’s a situation where you might be required to provide some information ( like an MFA prompt), but your account is not enrolled, nor prompted for enrollment. If everything seems well, another Admin could also delete your account and then re-invite you and see if this helped with the issue.
If all else fails, please send a DM ( Direct Message ) to @support with the email address and also the name of the tenant to which you do not have access. We will pick up the conversation from there and continue assisting.
Have a great one!
Gerald